78 Earn AHLEI Certification

October 23, 2019 - 450 views

Seventy-eight (78) individuals earned certification from the American Hotel & Lodging Educational
Institute (AHLEI) after successfully completing training in the areas of Front Desk Operations,
Housekeeping and Food and Beverage.
This globally recognized industry certification has equipped participants with the skills required to enter
the hospitality workforce with recognized credentials.
The recently concluded training was a collaborative effort between the Ministry of Tourism and Culture,
Discover Dominica Authority (DDA), Organization of American States (OAS) and the Dominica State
College. The courses were offered in succession of one another over a four week period.
With the advent of the opening of new properties such as Jungle Bay Resort and Cabrits Resort and Spa
Kempinski Dominica, DDA adopted an approach to prepare citizens to acquire the necessary skills and
tools required to earn gainful employment.
It is imperative that efforts are undertaken to equip the labor force with a variety of training programs
to ensure a pool of well-trained human resources.
DDA anticipates that the newly certified service providers will apply the knowledge gained into their
respective fields in order to improve the quality of service delivered to guests and patrons.
The institution reaffirms its commitment to the development of the tourism industry’s human resource
as excellent customer service impacts positively on guests’ experiences.